Customer Care Specialist (Life Science) - Bali, Indonesia

Join Genetika Science Indonesia as a Customer Care Specialist (Life Science) and play a pivotal role in delivering exceptional service to our clients in the dynamic life sciences sector. Based in the vibrant hub of Bali, you will be the bridge between our clients and our team, ensuring their needs are met with precision and care. This role is perfect for someone who thrives in a fast-paced environment and is passionate about the life sciences industry.

As a Customer Care Specialist, you will handle a variety of client interactions, from initial inquiries to post-purchase support. You will use tools like Zendesk and Salesforce to manage and track customer issues, ensuring a seamless experience for our clients. This position offers a unique opportunity to grow within a company that values innovation and client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally.
• Manage and track customer issues using Zendesk and Salesforce, ensuring timely resolution.
• Collaborate with cross-functional teams to ensure client needs are met efficiently.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Assist in the development and implementation of customer service strategies and best practices.
• Stay updated with industry trends and advancements in life sciences to better serve clients.
• Participate in training and development programs to enhance skills and knowledge.
• Represent the company professionally at client meetings and events.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in customer service, preferably in the life sciences industry.
• Proficient in using Zendesk and Salesforce for customer service management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Fluent in English, both written and spoken.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

Lowongan Terkait